Privacy & Cookie Policy

Privacy Policy

Hadley Wood Healthcare Ltd conducts research into and publishes healthcare information under the healthcare brand Hadley Wood Healthcare. The company respects the privacy of all visitors to its website – – and ensures that any personal information that you make available is treated confidentially. Hadley Wood Healthcare does not pass on any personal data to third parties and only makes this data available when it is required to fulfil your order in our online shop or for prize contests. Hadley Wood Healthcare takes the protection of your data very seriously. Our employees and any third parties commissioned by us are obliged to respect the confidentiality of your data.

The following data privacy policy is intended to provide you with further details of this. You can print this document out or save it using the standard functions of your browser (usually under File / Save).

1. Controller

Jan De Vries Healthcare is the controller and responsible for your personal data (collectively referred to Hadley Wood Healthcare, “we”, “us” or “our” in this privacy policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

1. Contact Details

Full name of legal entity: Hadley Wood Healthcare Ltd.

Email address:

Postal address: Hadley Wood Healthcare, 20 Wellington Square, Ayr. KA7 1EZ

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would always appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


2. Collection, processing and use of personal data

When you use our online services or interact with our website (e.g. by completing and submitting the contact form), personal data will be collected, processed and used.

2.1 Personal data

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

They include, above all, information that allow conclusions to be made about your identity, for example, your name, phone number, address or email address. Statistical data that we may, for example, collect during your visit to our online services and that cannot be associated with your person is not included in the concept of personal data.

2.2 Use for informational purposes

We do not collect any personal data when you simply use our online services for informational purposes, with the exception of data that your browser passes on in order to allow you to visit our website. Such data includes the:

IP address

Date and time of your query

Time zone difference to Greenwich Mean Time (GMT)

Requested content (actual page)

Access status/HTTP status code

Transmitted data volume for the request

Web page from where the request originated


Operating system and its user interface

Language and version of the browser

User IP addresses are deleted or anonymised after use terminates. In the event of anonymisation, the IP addresses are modified in such a way that particulars about personal or material circumstances can no longer be attributed to an identified or identifiable natural person, or only with a disproportionately great investment of time, cost and effort. We analyse data in so-called log files in an anonymised form in order to further improve Hadley Wood Healthcare's online services, to make it more user-friendly and to allow errors to be found and rectified more quickly. They are also used to manage service capacities and, where necessary, to allow adequate data volumes to be made available.

2.3 Contact form and other interactions

In addition to the purely informational use of our online services, there are various ways for you to interact with us, and for us to offer services that you may be interested in using. These include, in particular, the contact form and registration for our newsletter as well as tests and checks and prize contests. In order to make use of these, you must provide additional personal data that we will use to provide the service in question and which we will also save. We will only use the data for the underlying purpose and in compliance with principles of data protection.

2.4 Storage period for personal data

We will only store your personal data for as long and to the extent that it is required for the purpose for which it was collected. Personal data subject to a legal retention obligation will be deleted when the legal retention period expires. Other personal data will be deleted as soon as it is no longer required for its purpose or in order to assert, exercise or defend legal claims.

2.5 Newsletters 

We offer you the option on our website to subscribe to free newsletters on selectable subject areas.

We use Klaviyo ( , to send out our newsletter. We only store this information for the purpose of being able to send you the newsletter. Moreover, we store your IP address and the times of registration and confirmation in order to prevent any misuse of your personal data.

Your email address is the only mandatory information required to send you the newsletter. The disclosure of additional, specially marked information is voluntary and is only used to personalise the newsletter for you.

You can revoke your consent to receive the newsletter at any time. You can do this by clicking on the link provided in every newsletter email, by sending an email to or by informing us of your revocation in any other manner. Any details disclosed will not be passed on to third parties. Your data will be deleted completely after your revocation.

2.6 Disclosure of data to third parties

Data collected by Hadley Wood Healthcare will only be passed on to a third party if this is necessary for the purpose of executing a contract or payment, or you have given your consent to this in advance. Our service providers may only use any such disclosed data to perform their task. They were carefully chosen by us and given instructions in writing. They are obliged to follow our instructions and are monitored by us at regular intervals. It is forbidden for information to be used for any other purpose, and none of the service providers we commission will do so.

3. Cookies

Cookies are small files that are stored on your data storage medium and which store specific settings and data required for the exchange of information with our system via your browser. Cookies cannot execute any programmes or transfer viruses to your computer. They are used to make our overall online services more user-friendly and effective.

There are two basic different types of cookie: session cookies, which are deleted when you close your browser (i.e. at the end of the session); and temporary/permanent cookies, which are stored for a longer period, or permanently, on your data storage medium. Storing these cookies helps us to design our website and makes it easier for you to use it, for example, by remembering certain input that you make in such a way that you do not have to constantly re-enter it.

You can delete the cookies in your browser’s security settings at any time and also configure your browser settings in accordance with your wishes (e.g. accept third-party cookies or reject all cookies). The help function in the menu bar of your web browser will generally show you how you can reject new cookies and delete those already received. In this case, however, we wish to point out that you may not be able to use all the functions of our online offering.

3.1 Cookies at Jan de Vries

Most of the cookies we use are session cookies and are automatically deleted from your hard drive at the end of the browser session. In addition, we also use cookies that remain on your hard drive. When you visit us again, we automatically recognise that you were previously on our site and what your preferred entries and settings are. These cookies are stored on your hard drive and will be deleted automatically after the specified period.

The cookies we use cannot be attributed to a specific person and thus not to you either. When a cookie is activated, it is assigned an identification number. It is not possible to attribute your personal data to this identification number at any time, and no attempt is made to do so either. We do not store your name or similar data that make it possible to attribute the cookie to you.

3.2. Web analysis with Google Analytics

Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). Google Analytics uses cookies to analyse websites in terms of user behaviour. The information generated by the cookies on the use of such websites is transferred to a Google server in the USA and stored there. However, your IP address is abbreviated prior to the analysis of usage statistics in such a way that no conclusions about your identity can be drawn. For this purpose, Google Analytics in our online offering was extended to include the ‘anonymizeIp’ code to ensure the anonymised collection of IP addresses.

Google will use the information obtained by the cookies to analyse your use of the website, to compile reports about website activities on behalf of the website operator and to provide additional services associated with website and Internet use. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

As explained above, you can configure your browser in such a way that it rejects cookies, or you can prevent the data generated by the cookie relating to your use of this website (including your IP address) from being collected and processed by Google by downloading and installing this browser plug-in.

As an alternative to the browser add-on, or when using a browser on mobile devices, you can activate an opt-out cookie in order to prevent any future collection of data by Google Analytics on this website (the opt-out only works in the browser and for the domain). If you delete your cookies in this browser, you will have to click on this link again.

You can find more information about Google and data privacy in its Overview on data privacy and its Data privacy policy.


3.3. Web analysis with Lucky Orange

Lucky Orange Web Analytics Service
This site uses the Lucky Orange analytics system to help improve usability and the customer experience.

Lucky Orange may record mouse clicks, mouse movements and scrolling activity.

Lucky Orange does not track this activity on any site that does not use the Lucky Orange system.

To view and manage data that Lucky Orange has collected about you on the website, or to opt out of future tracking please visit our data privacy management tool.
View Data Privacy Management Tool


4. Data subjects rights

4.1 Right to information

You may at any time request information regarding the data stored about you, about the processing purposes, the categories of personal data that are processed, recipients or categories of recipients to whom personal data has been disclosed or are to be disclosed, and if possible, the planned duration of retention of personal data or, if this is not possible, the criteria used to define this period.

You can contact our data protection officer or any other employee of our company any time to make use of this right to information.

4.2 Right to correction, erasure or restrictions to processing

You are entitled to request immediate correction to your personal data at any time.

Furthermore, you can request the erasure of your personal data if the data is no longer required for the purpose for which it was collected, you wish to revoke your consent to processing and there is no other legal basis for its processing, you wish to object to processing, and there are no overriding, justifiable reasons for processing, or you wish to object to the processing of data for direct marketing when personal data was processed unlawfully, or when erasure is legally binding for us.

Moreover, you can request a restriction to the processing of your personal data if you dispute the accuracy of your personal data – namely for as long as it takes us to check the accuracy of data – if processing is unlawful but you reject the erasure and instead wish to restrict the use, if we no longer require your personal data for processing but you require data to assert, exercise or defend legal claims, or if you have objected to processing but it has not yet been clarified whether justified reasons on our part outweigh your reasons.

You can contact our data protection officer or any other employee of our company any time to assert the aforementioned rights.

4.3 Right to object

You are entitled to object at any time to the processing of your personal data for reasons arising from your particular situation if processing is necessary for the performance of a task carried out in the public interest or subject to the exercise of official authority vested in us, or if processing is performed in pursuit of our legitimate rights or those of third parties, and your basic rights or basic freedoms requiring the protection of personal data do not have priority. In this case, we will not continue to process your personal data unless we can provide proof of compelling, legitimate reasons for processing that outweigh your interests, rights and freedoms, or if processing serves the assertion, exercise or defence of legal claims.

The right to object also exists when we use personal data for direct marketing; this also applies to profiling when it is associated with direct marketing. Your personal data will no longer be used for direct marketing purposes following objection.

You can contact our data protection officer or any other employee of our company at any time to make use of this right to objection.

4.4 Right to revoke your consent

You also have the right to revoke your consent to the processing of your personal data at any time without affecting the legitimacy of the processing based on your consent up to the time of revocation.

You can contact our data protection officer or any other employee of our company at any time to make use of this right of revocation.

5. Social plug-ins

5.1. Facebook

Facebook is a social network operated by Facebook Ireland Limited (Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland). Facebook functions can be recognised by the Facebook logo. Depending on the type of functions, additional information may also appear (e.g. ‘Share’, ‘Like’).

When a Jan de Vries page contains a Facebook button and you click on this button, your browser or the application will establish a direct connection with the Facebook servers and the button for the function in question will be loaded from there. In doing so, the information that the respective Internet page of Jan de Vries has been accessed shall be transmitted to Facebook.

An exception is made, however, when you visit a page where we use a Facebook plug-in by means of which we present Jan de Vries’s latest Facebook activities on In this case, your browser or the application will establish a direct connection with the Facebook servers.

If you are simultaneously logged into Facebook as a user, it is also possible that a page visit can be allocated to your profile on Facebook. If you click on integrated Facebook buttons and then log into Facebook (or are already logged in), the information that was ‘liked’ or ‘recommended’ can be published on Facebook in your profile and your timeline in an abbreviated form. Facebook may thus collect and store additional usage data, if applicable. It is therefore possible for Facebook user profiles to be created that go beyond what you yourself disclose on Facebook.

At no time does Jan de Vries find out which Facebook buttons you have used and when; instead Facebook only receives summarised, non-personal statistics about the use of Jan de Vries’s fan pages on Facebook and summarised statistics about the use of Facebook buttons.

You can learn in detail about what data Facebook collects for its own purposes in Facebook’s data privacy policy; there you will also find further information regarding data collection and processing by Facebook and regarding your rights in this regard. Facebook’s data privacy policy can be accessed at:

6. Google Maps

This website uses the map service Google Maps operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). This service is used by us in particular to provide the integrated ‘store finder’ service. In order for the Google map material to be integrated and displayed in your web browser, your web browser must establish a link to a Google server that may be located in the USA when it accesses a contact page. This provides Google with information that the contact page of our online access was accessed by your device’s IP address. You can find additional information in the Google Maps Terms of Service.

7. Data security

We undertake the latest technical, state-of-the-art measures to ensure data security, in particular with the aim of protecting your personal data against risks during data transfers and against access by third parties. These are constantly adapted to reflect the current state of the art.

8. Purpose of data collection and legal basis

We process personal data in order to ensure a smooth connection establishment to our website and ease of use for visitors, to evaluate system security and stability and for other administrative purposes. The legal basis is article 6 section 1 p. 1 lit. f of the GDPR (General Data Protection Regulation) Moreover, we process data with your explicit consent in accordance with article 6 section 1 p. 1 lit. a of the GDPR as well as to meet our contractual obligations to you or to perform pre-contractual measures in response to your enquiry in accordance with article 6 section 1 p. 1 lit. b of the GDPR.

9. Changes to the data privacy policy

This data privacy policy was issued in October 2020. Jan de Vries Healthcare Ltd may occasionally revise this online data privacy policy. Any changes to this data privacy policy will be communicated immediately on this page.


Troon UK, October 23, 2020